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Poly CCX 500 Business Phone

  • Microsoft Teams
  • 5-inch multi-display
  • HD Voice
Overview

The Poly CCX 500 is a 2020 desktop phone for Microsoft Teams, with legendary audio sound quality from Poly HD Voice, Poly Acoustic Clarity and Poly Acoustic Fence to eliminate background noise to keep calls quiet in noisy locations such as open plan offices and call centres.

Polycom CCX 500 Key Features

  • Native Microsoft Teams experience
  • 5-inch multi-touch LCD display
  • Poly HD Voice
  • Poly Acoustic Clarity
  • Poly Acoustic Fence to eliminate distracting background noise
  • Full duplex speakerphone operation with world-class echo cancellation
  • Powerful chipsets to support next-generation features
  • Optional WiFi dongle for easy to install anywhere
  • Power over Ethernet
  • Headset options to suit any style (Bluetooth®, USB, RJ9)
Features

User interface features

  • Gesture-based, multitouch-capable touchscreen
  • 5-inch color LCD (720 x 1280 pixel)
  • 9:16 aspect ratio
  • Screensaver
  • On-screen virtual keyboard
  • Voicemail support
  • Adjustable base height
  • One USB type-A port (2.0 compliant) for media and storage applications
  • One USB Type-C port (2.0 compliant) for media and storage applications
  • Integrated Bluetooth 4.2
  • Unicode UTF-8 character support
  • Adjustable font size selection (regular, medium, large)
  • Normal and dark mode
  • Multilingual user interface1 including Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish

Audio Features

  • Poly HD Voice technology delivers lifelike voice quality for each audio path: handset, hands-free speakerphone, and optional headset
  • Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression
  • TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
  • Frequency response—100 Hz–20 kHz for handset, optional headset, and handsfree speakerphone modes
  • Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (HD Voice), G.722.1 iLBC
  • Individual volume settings with visual feedback for each audio path
  • Voice activity detection
  • Comfort noise generation
  • DTMF tone generation (RFC 2833 and in-band)
  • Low delay audio packet transmission
  • Adaptive jitter buffers
  • Packet loss concealment
  • OPUS support

Headset and handset compatibility

  • Dedicated RJ-9 headset port
  • Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
  • Compliant with ADA Section 508 Subpart B 1194.23 (all)
  • Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
  • Compatible with commercially available TTY adapter equipment
  • USB headset support
  • Bluetooth headset support

Network and provisioning

  • SIP protocol support
  • SDP
  • IETF SIP (RFC 3261 and companion RFCs)
  • Two-port gigabit Ethernet switch
  • 10/100/1000Base-TX across LAN and PC ports
  • Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment
  • Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
  • Manual or dynamic host configuration protocol (DHCP) network setup
  • Time and date synchronization using SNTP
  • FTP/TFTP/HTTP/HTTPS server-based central provisioning for mass deployments
  • Provisioning and call server redundancy supported1
  • QoS Support—IEEE 802.1p/Q tagging
  • (VLAN), Layer 3 TOS, and DHCP
  • VLAN—CDP, DHCP VLAN discovery, LLDPMED for VLAN discovery – Network address translation support for static configuration and “keep-alive”
  • SIP signaling
  • RTCP and RTP support
  • Event logging
  • Syslog
  • Hardware diagnostics
  • Status and statistics reporting
  • IPv4 and IPv6
  • TCP
  • UDP
  • DNS-SRV

Security

  • 802.1X authentication and EAPOL media encryption via SRTP
  • Transport layer security (TLS)
  • Encrypted configuration files
  • Digest authentication
  • Password login
  • Support for URL syntax with password for boot server address
  • HTTPS secure provisioning
  • Support for signed software executables

Power

  • Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 0) 13 W (Max)
  • External universal AC/DC adapter (optional) 48 VDC @ 0.52 A (25 W)
  • ENERGY STAR® rated

Approvals

  • Argentina ENACOM
  • Australia RCM
  • Brazil ANATEL
  • Canada ICES and NRTLC
  • China CCC and SRRC
  • EEA CE Mark
  • Eurasian Customs Union EAC
  • India WPC
  • Indonesia SDPPI
  • Israel MOC
  • Japan MIC and VCCI
  • Malaysia SIRIM
  • Mexico IFETEL and NYCE
  • NZ Telepermit
  • Saudi Arabia CITC
  • Singapore IMDA
  • South Africa ICASA
  • South Korea KC
  • Taiwan NCC
  • UAE TRA
  • USA FCC and NRTL

Radio

  • USA–FCC Part 15.247
  • Canada–RSS 247 Issue2
  • EU–ETSI EN 300 328
  • Japan–Article 2.1 Item 19-2
  • Australia–AS/NZ4268

Safety

  • UL 62368-1
  • CAN/CSA C22.2 No. 62368-1-14
  • EN 62368-1
  • IEC 60950-1 and IEC 62368-1
  • AS/NZS 62368-1

Operating conditions

  • Temperature: 0 to 40 °C (+32 to 104 °F)
  • Relative humidity: 5% to 95%, noncondensing

Storage temperature

  • -40 to +70 °C (-40 to +160 °F)

Contents

  • Console
  • Handset with handset cord (handset model only)
  • Network (LAN) cable—CAT-5E
  • Desk stand
  • Setup sheet

Size

  • With handset: 17.8 cm x 21.6 cm x 5.2 cm WxHxD (7.0 in x 8.5 in x 2.0 in WxHxD)
  • Without handset: 10.5 cm x 21.6 cm x 5.2 cm WxHxD (4.1 in x 8.5 in x 2.0 in WxHxD

Weight

  • CCX 500 with handset carton weight: 1.28 kg (2.82 lbs)
  • CCX 500 without handset carton weight: 0.73 kg (1.61 lbs)

Master carton quantity

  • Ten (10)

Warranty

  • One (1) year
Whats in the Box
  • Polycom CCX 500
  • Handset with Handset Cord (Handset Model Only)
  • Network (LAN) Cable – CAT5E
  • Desk Stand
  • Set-Up Sheet
Shipping

Next Day Delivery
For UK orders received before 12pm Monday to Friday, we operate a next business day delivery service, subject to availability. We use next day services from the leading delivery companies.

Specific Time Delivery
If you need an item urgently, or delivered at a specific time, please contact us.

Delivery Methods
We use several leading delivery companies. The majority of our deliveries are made by
DPD, including most international orders.

Shipping prices are calculated during the checkout process.
We deliver to almost every country. For international delivery services, we use DHL, a high quality, fast delivery service. Prices are provided based on the weight of the order; this is calculated when you reach the checkout.

For full shipping information please visit our shipping page.

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£248.90 Excl. VAT

0% Interest offers available
  • In Stock
  • Order within 11 hours for delivery on Sat, 02nd March